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Right of withdrawal for consumers and sample withdrawal form
1. Right of withdrawal for consumers for distance contracts/online contracts
Consumers - i.e. any natural person who enters into a legal transaction for purposes that predominantly are neither attributed to their commercial nor their self-employed professional activity - may revoke their contractual declaration for chargeable contracts under the following conditions:
In the case of a contract for one or more parcel-shippable goods that reach the consumer in a single delivery, which are delivered separately, or which are delivered to the consumer in several partial shipments or pieces:
Withdrawal Policy
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us
Laurentiu Rusen
waxness.de
Pestalozzistrasse 25,
DE-22305 Hamburg
Germany
or by E-mail: shop@waxness.de
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Exceptions to Returns
- Products cannot be returned if the seal is broken.
- Opened cosmetics and hair products are excluded from exchange.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal does not apply to the contracts listed below.
In accordance with Article 16(1) of the Consumer Rights Directive, there is no right of withdrawal for sealed goods which are not suitable for return due to reasons of health protection or hygiene and were unsealed after delivery.
2. Sample withdrawal form
(If you wish to withdraw from the contract, please fill out this form and send it back.)
- To (Laurentiu Rusen, waxness.de, Eitnerweg 16, 22339 Hamburg, Germany)
- I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.